IT Infrastructure Support
Experis Nuevo León
IT Client Support Specialist
deploy
and
support
the systems and technologies required by
corporate,
manufacturing, and distribution center
users
in a global enterprise environment.
In addition to supporting all technology needs of the client employees,
IT Client Support Specialist
may also assist in
providing local hands on support for corporate tier 3 IS teams.
ESSENTIAL DUTIES & RESPONSIBILITIES:
·Assess and prioritize daily work based on outstanding
Worldwide Service Desk
issues
·Ticket and time
tracking using our ITSM solution,
ServiceNow
·Provide rapid-response support to all
distribution centers,
corporate
offices,
and
manufacturing facilities
·Support of
devices such as
laptops,
desktops, handheld barcode scanners, custom workstations, label printers,
and other proprietary technology
·Support of
Windows based operating systems and Microsoft Office applications as well as other out of the box
and developed software packages
·Administration of Active Directory and O365 for all user and end-user system objects
·Provide
local hands on
support for
corporate
tier 3
IS teams
including problem reporting and resolution for distribution centers, corporate offices,
and manufacturing facilities
·Maintain
ongoing computer refreshes and setups
·Create
documentation,
standard work,
and knowledge base articles
·Act as a local
resource for Worldwide Service Desk
projects
·Participation in after hours
on-call support may be required
SKILLS AND EXPERIENCE
·3-5
years’ experience
working in an
enterprise
helpdesk setting required
·Must have Professional Title certificate
·Intermediate/Advanced English communication skills
·Advanced
knowledge of modern computer hardware,
wired and wireless networking,
handheld barcode scanners,
IP phones, printers,
and peripheral computer equipment required
·Advanced
knowledge of Windows
7, Windows 10,
and server
operating
systems required
·Experience
configuring
and maintaining
laptops and desktops in an enterprise
environment required
·Experience
with
Microsoft Office 2016
and
above,
specifically
Outlook, Word, Excel,
and
PowerPoint
·Self-motivated
with the ability to work independently and/or collaboratively with remote peers
·Excellent communication and customer service skills required
WORKING CONDITIONS:
·Required to work 3rd shift onsite support (one week, every 3rd week)
·Manual
and physical dexterity required
·Must be able to lift 40 + pound equipment
·Warehouse, office, and
manufacturing environment
Occasional travel may be required
Fecha de publicación: 2025-01-10
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