Technical Support Specialist

Experis IT is an information technology company that effectively links the most competitive talen with large companies in México, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide. In Experis IT we harmoniously unite people, skills and technology under a human approach.

In Experis IT we are looking for a ***Tech Support*** (hybrid labor scheme) - 3 days go to the office, 2 days home office

JOB DUTIES AND RESPONSIBILITIES

• Responds to incoming support incidents ( telephone, chat, email, text and video) in a timely, professional manner.
• Evaluates incoming issues and gives assistance utilizing the appropriate support information and documentation.
• Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields
• Completes all required administrative tasks in an accurate and timely manner

QUALIFICATIONS (Education, Experience, and Certifications) 

• High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience
• 3 years technical experience doing hands on electronics repair
• One of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux +

• Horario de trabajo 08:00:00 a 17:00:00
• Oferta económica $25,000.00 a $25,000.00 MX
• Prestaciones Superiores a la ley
• Ubicación Ciudad de México, Distrito Federal

• Escolaridad Carrera Técnica Titulado
• Idioma Inglés (Avanzado)
• Presentación N/A
• Disponibilidad para viajar No Necesaria
• Se requiere cambiar de residencia No

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Technical Support Specialist

Experis IT is an information technology company that effectively links the most competitive talen with large companies in México, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide. In Experis IT we harmoniously unite people, skills and technology under a human approach.

In Experis IT we are looking for a ***Tech Support*** (hybrid labor scheme) - 3 days go to the office, 2 days home office

JOB DUTIES AND RESPONSIBILITIES

• Responds to incoming support incidents ( telephone, chat, email, text and video) in a timely, professional manner.
• Evaluates incoming issues and gives assistance utilizing the appropriate support information and documentation.
• Makes entries for incoming issues and all activities that pertain to any existing issues within the incident tracking system. Entries are accurate, detailed, and include all required fields
• Completes all required administrative tasks in an accurate and timely manner

QUALIFICATIONS (Education, Experience, and Certifications) 

• High school diploma or equivalence and: BS Degree, technical school graduate, electronics training, or equivalent experience
• 3 years technical experience doing hands on electronics repair
• One of the following Industry certifications : A+, Network+, MCTS, Security +, MCSA, CCNA, Linux +