Z7_52I81G80LO0Q70AVFNDQ2N2004

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Z7_GI541B80MGU410ATA6SOCU1042

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Bolsa de empleo | Experis
Tech. Customer Support Sr.

Experis Ciudad de México

$39,500.00 a $39,500.00 MX

Descripción

Tech. Customer Support Sr.
esponsibilities:

  • Communicates complex technical solutions to customer using all channels; resolves issues for difficult customers
  • Resolves escalated and complex technical issues
  • Develops and improves processes and tools and contribute to platform development
  • Prepares reports on effectiveness and efficiency of support center
  • Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors
  • Maintains contact with vendors and internal technical team
  • Builds relationships with business leaders, technology business partners and customer support technicians

Qualifications:
  • Bachelor's degree required
  • 5+ years of experience or equivalent combination of education and experience
  • Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers
  • Demonstrates ability to support less experienced agents and serve as an escalation point
  • Demonstrates leadership qualities
  • Demonstrates strong customer service and communication skills

Detalle
  • Horario de trabajo 09:00:00 a 18:00:00
  • Oferta económica $39,500.00 a $39,500.00 MX
  • Prestaciones Superiores a la ley
  • Ubicación Ciudad de México, Distrito Federal
  • Escolaridad Licenciatura Titulado
  • Idioma Inglés (Avanzado)
  • Presentación N/A
  • Disponibilidad para viajar No Necesaria
  • Se requiere cambiar de residencia No
Instrucciones especiales

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Conocimientos y habilidades

Tech. Customer Support Sr.
esponsibilities:

  • Communicates complex technical solutions to customer using all channels; resolves issues for difficult customers
  • Resolves escalated and complex technical issues
  • Develops and improves processes and tools and contribute to platform development
  • Prepares reports on effectiveness and efficiency of support center
  • Resolves a diverse range of complex problems where analysis of data requires evaluation of a variety of moderately complex factors
  • Maintains contact with vendors and internal technical team
  • Builds relationships with business leaders, technology business partners and customer support technicians

Qualifications:
  • Bachelor's degree required
  • 5+ years of experience or equivalent combination of education and experience
  • Demonstrates ability to articulate complex technical issues in simple to understand terms to both management and customers
  • Demonstrates ability to support less experienced agents and serve as an escalation point
  • Demonstrates leadership qualities
  • Demonstrates strong customer service and communication skills

Z7_2802IK01O0LPE0Q7I1CP172001

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