Support Agent

Experis IT is an information technology company that effectively links the most competitive talen with large companies in México, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide.

In Experis IT we harmoniously unite people, skills and technology under a human approach.

In Experis IT we are looking for an ***Support Agent*** Hybrid scheme

What You'll be Doing:

-Manage support cases from start to finish by providing advice and assistance (via email or phone)

-Advise and assist to solve problems related to Survalent software, or escalate to the appropriate personnel.

-Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.

-Troubleshoot communication issues between SCADA and end devices.

-Create Knowledge Articles from Support issues observed.

-Provide support services to internal employees with technical problems

-Be on call for after-hours support in rotation with other Support team members. 

What You'll Need:

*Bachelor's degree, diploma or a combination of education and experience in electrical engineering and/or information systems.

*Fluent English - Speaking and Writing

*3+ years of experience as a Support Agent

*Good understanding of TCP/IP network communication

*Well versed with Microsoft Windows (both Server and PC level) and office applications

*Knowledge of Microsoft SQL Server and IIS

*Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset

*Experience in a Technical Support/ Customer service role is considered an asset

We offer:

*Direct contracting with the client

*100% payroll

*grocery vouchers

*Life insurance

*Insurance of major medical expenses

• Horario de trabajo 08:00:00 a 17:00:00
• Oferta económica $27,000.00 a $27,000.00 MX
• Prestaciones Superiores a la ley
• Ubicación San Luis Potosí, San Luis Potosí

• Escolaridad Licenciatura Titulado
• Idioma Inglés (Avanzado)
• Presentación N/A
• Disponibilidad para viajar No Necesaria
• Se requiere cambiar de residencia No

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Support Agent

Experis IT is an information technology company that effectively links the most competitive talen with large companies in México, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide.

In Experis IT we harmoniously unite people, skills and technology under a human approach.

In Experis IT we are looking for an ***Support Agent*** Hybrid scheme

What You'll be Doing:

-Manage support cases from start to finish by providing advice and assistance (via email or phone)

-Advise and assist to solve problems related to Survalent software, or escalate to the appropriate personnel.

-Provide remote support services to customers for software configuration, software upgrades, database editing, graphics development, and other similar tasks.

-Troubleshoot communication issues between SCADA and end devices.

-Create Knowledge Articles from Support issues observed.

-Provide support services to internal employees with technical problems

-Be on call for after-hours support in rotation with other Support team members. 

What You'll Need:

*Bachelor's degree, diploma or a combination of education and experience in electrical engineering and/or information systems.

*Fluent English - Speaking and Writing

*3+ years of experience as a Support Agent

*Good understanding of TCP/IP network communication

*Well versed with Microsoft Windows (both Server and PC level) and office applications

*Knowledge of Microsoft SQL Server and IIS

*Experience with SCADA (Utility/Process) and OMS/DMS is considered an asset

*Experience in a Technical Support/ Customer service role is considered an asset

We offer:

*Direct contracting with the client

*100% payroll

*grocery vouchers

*Life insurance

*Insurance of major medical expenses