Servicenow Admin
 

• Ensure daily end-to-end delivery of Configuration Management services in accordance with the configuration management plan.
• Ensures all Configuration Items (CI) in scope are recorded in Configuration Management Database / Customer Service Management (CMDB/CSM) with correct attributes.
• Continuous automated improvements of non-discoverable data attributes.
• Capture CI data model and associated relationships.
• Maintains accountability for any changes to CI records, ensures that both minor and major changes are documented.
• Acts as escalation point for all issues involving assigned ITSM process(es) related to CSM / CMDB.
• Facilitate Configuration Item review and regular audits to ensure accuracy and completeness of CSM / CMDB (both discoverable and undiscoverable), assist in improving quality of data.
• Develop and maintain configuration management data element strategies and roadmaps.
• Participate in the planning, designing and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.
• Participate in all management of CMDB data quality assurance activities, to include leading CMDB Analyst, on the ServiceNow platform.
• Working with process owners and service owners define best practices and procedures for identification of, capturing and maintaining business value data elements.
• Create, publish and manage configuration item life cycle management processes, procedures and policies.
• Provides process governance by establishing KPIs and performance reporting, ensuring process compliance and providing process training.
• Communicate and train technical and service line audiences about Configuration Management services, concepts, policies and procedures.
• Maintains work level instructions, user training, user guides and other documentation needed to execute ITSM processes in consistent way across all customers.
• Escalates all risks and issues related to process compliance to Process Owner.
  • Responsible for implementation and continuous improvement of process performance to achieve customer satisfaction and increase process efficiency.
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• U.S. Only:
  • Bachelors degree and 4+ year experience or Masters degree and 2+ year experience
• All other Regions:
  • Bachelor's degree
  • 6+ years work experience

• Horario de trabajo 08:00:00 a 17:00:00
• Oferta económica $64,000.00 a $64,000.00 MX
• Prestaciones Superiores a la ley
• Ubicación Ciudad de México, Distrito Federal

• Escolaridad Licenciatura Titulado
• Idioma Inglés (Avanzado)
• Presentación N/A
• Disponibilidad para viajar No Necesaria
• Se requiere cambiar de residencia No

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