Experis Ciudad de México
Experis IT is an information technology company that effectively links the most competitive talen with large companies in México, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide.
In Experis IT we harmoniously unite people, skills and technology under a human approach.
In Experis IT we are looking for a: Service Delivery Manager
What skills you'll need?
Implementation
• Lead scoping and monthly meetings with customers
• Drive the implementation of ITSM process management
• Coordinate customers' operational acceptance
?Operation
· Plan maintenance tasks with client (and cloud engineer)
· Track service performance against the SLA
· Plan upgrades or new configurations with the client's administrator
· Plan exceptional operations with the customer
. Manage severe incidents and crises related to SLA non-compliance
Place of work: Colonia Roma Norte, Alcaldía Cuauhtémoc
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Experis IT is an information technology company that effectively links the most competitive talen with large companies in México, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide.
In Experis IT we harmoniously unite people, skills and technology under a human approach.
In Experis IT we are looking for a: Service Delivery Manager
What skills you'll need?
Implementation
• Lead scoping and monthly meetings with customers
• Drive the implementation of ITSM process management
• Coordinate customers' operational acceptance
?Operation
· Plan maintenance tasks with client (and cloud engineer)
· Track service performance against the SLA
· Plan upgrades or new configurations with the client's administrator
· Plan exceptional operations with the customer
. Manage severe incidents and crises related to SLA non-compliance
Place of work: Colonia Roma Norte, Alcaldía Cuauhtémoc