Experis IT is an information technology company that effectively links the most competitive talen with large companies in México, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide.

In Experis IT we harmoniously unite people, skills and technology under a human approach.

In Experis IT we are looking for a: Service Delivery Manager

• As a Service Delivery Manager, you report directly to the Cloud Services Director and you will be our customer advocate.
• You have a 360° view of the North America and LATAM customers and engage in front of them.

What skills you'll need?

• Have 5 years of related experience in relationship and negotiation with clients
• Project management / Consulting background, Knowledge of SaaS
• Fluent spoken and written English
• Good knowledge of Portuguese is a plus.

Implementation

• Lead scoping and monthly meetings with customers

• Drive the implementation of ITSM process management 

• Coordinate customers' operational acceptance

?Operation                                    

·      Plan maintenance tasks with client (and cloud engineer)                  

·      Track service performance against the SLA                                    

·      Plan upgrades or new configurations with the client's administrator                

·      Plan exceptional operations with the customer

. Manage severe incidents and crises related to SLA non-compliance

Place of work: Colonia Roma Norte, Alcaldía Cuauhtémoc

• Horario de trabajo 08:00:00 a 17:00:00
• Oferta económica $50,000.00 a $50,000.00 MX
• Prestaciones Superiores a la ley
• Ubicación Ciudad de México, Distrito Federal

• Escolaridad Licenciatura Pasante
• Idioma Inglés (Avanzado)
• Presentación N/A
• Disponibilidad para viajar No Necesaria
• Se requiere cambiar de residencia No

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Experis IT is an information technology company that effectively links the most competitive talen with large companies in México, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide.

In Experis IT we harmoniously unite people, skills and technology under a human approach.

In Experis IT we are looking for a: Service Delivery Manager

• As a Service Delivery Manager, you report directly to the Cloud Services Director and you will be our customer advocate.
• You have a 360° view of the North America and LATAM customers and engage in front of them.

What skills you'll need?

• Have 5 years of related experience in relationship and negotiation with clients
• Project management / Consulting background, Knowledge of SaaS
• Fluent spoken and written English
• Good knowledge of Portuguese is a plus.

Implementation

• Lead scoping and monthly meetings with customers

• Drive the implementation of ITSM process management 

• Coordinate customers' operational acceptance

?Operation                                    

·      Plan maintenance tasks with client (and cloud engineer)                  

·      Track service performance against the SLA                                    

·      Plan upgrades or new configurations with the client's administrator                

·      Plan exceptional operations with the customer

. Manage severe incidents and crises related to SLA non-compliance

Place of work: Colonia Roma Norte, Alcaldía Cuauhtémoc