Experis Ciudad de México
Experis IT is an information technology company that effectively links the most competitive talent with large companies in Mexico, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide
Leading SaaS software company, headquartered in Paris, France, with offices in 10 countries and clients worldwide. Leader in domains of Enterprise Architecture and GRC (Risk Governance and Compliance) is looking for:
***DELIVERY SERVICE MANAGER***
Your role as service delivery manager:
As Service Delivery Manager, you report directly to the Director of Cloud Services (MCS).
You have a 360° view of North American and LATAM customers.
You will need to ensure compliance with SLAs and track problem resolution status.
What will be their responsibilities?
Implementation
Lead scoping and monthly meetings with clients
Promote the implementation of ITSM process management
Coordinate the operational acceptance of customers
Operation
Plan maintenance tasks with the customer (and the cloud engineer)
Track service performance against SLA
Plan updates or new configurations with the client administrator
Plan exceptional operations with the client
Manage serious incidents and crises related to non-compliance with SLAs
Governance
Create performance reports
Prepare outage reports
Follow up
Organize and/or participate in client steering committees
Communicate and manage the relationship with the client regarding the implementation and use of SaaS.
What skills will you need?
*Bachelor's or Master's
*5 years of related experience in relationship and negotiation with clients.
*Project management/consulting experience, SaaS knowledge
*Fluent spoken and written in Spanish and English. A good knowledge of *Portuguese is an advantage.
Offers an accelerated training program to develop individuals for future career opportunities.
It offers a comprehensive benefits package (medical insurance, lunch vouchers, life insurance…) to our employees and is an equal opportunity employer.
Location: Mexico City Office, Col. Roma Norte, Del . Cuauhtémoc with HYBRID MODE
Indefinite-term contract with benefits.
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Experis IT is an information technology company that effectively links the most competitive talent with large companies in Mexico, North America and Europe. Experis IT is part of Manpower Group company no. 1 in attracting talent worldwide
Leading SaaS software company, headquartered in Paris, France, with offices in 10 countries and clients worldwide. Leader in domains of Enterprise Architecture and GRC (Risk Governance and Compliance) is looking for:
***DELIVERY SERVICE MANAGER***
Your role as service delivery manager:
As Service Delivery Manager, you report directly to the Director of Cloud Services (MCS).
You have a 360° view of North American and LATAM customers.
You will need to ensure compliance with SLAs and track problem resolution status.
What will be their responsibilities?
Implementation
Lead scoping and monthly meetings with clients
Promote the implementation of ITSM process management
Coordinate the operational acceptance of customers
Operation
Plan maintenance tasks with the customer (and the cloud engineer)
Track service performance against SLA
Plan updates or new configurations with the client administrator
Plan exceptional operations with the client
Manage serious incidents and crises related to non-compliance with SLAs
Governance
Create performance reports
Prepare outage reports
Follow up
Organize and/or participate in client steering committees
Communicate and manage the relationship with the client regarding the implementation and use of SaaS.
What skills will you need?
*Bachelor's or Master's
*5 years of related experience in relationship and negotiation with clients.
*Project management/consulting experience, SaaS knowledge
*Fluent spoken and written in Spanish and English. A good knowledge of *Portuguese is an advantage.
Offers an accelerated training program to develop individuals for future career opportunities.
It offers a comprehensive benefits package (medical insurance, lunch vouchers, life insurance…) to our employees and is an equal opportunity employer.
Location: Mexico City Office, Col. Roma Norte, Del . Cuauhtémoc with HYBRID MODE
Indefinite-term contract with benefits.